ZenCarEV

Introduction

Shanghai Zencar Industry Co., Ltd. ("we", "us", or "our") operates the ZenCarEV mobile application (hereinafter referred to as the "Service" or "App").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree to the terms of this Privacy Policy, please do not use the Service.

1. Information We Collect

To provide and improve our Service, we may collect several types of information:

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our Service, including monitoring its usage.
• To manage your account: to manage your registration as a user.
• To fulfill a contract: to provide you with products, items, or services you have purchased.
• To contact you: To contact you by email, telephone, or other equivalent forms of electronic communication (such as App push notifications) regarding updates, security alerts, feature notifications, and other necessary communications related to functionality, products, or contracted services.
• For improvement and development: To analyze usage data to improve existing features and develop new ones.
• For security: To detect, prevent, and address technical issues or security incidents.

3. Data Sharing and Disclosure

We will never sell your personal data. We may share your information only in the following limited circumstances:

Service Providers

We may employ trusted third-party companies (such as cloud hosting providers, data analytics services) to assist in operating our App. These service providers may process your personal data only according to our instructions and are obligated to protect your data.

Legal Requirements

If we believe disclosure is necessary to comply with a legal obligation, regulation, legal process, or governmental request, or to protect the rights, property, or safety of us, our users, or the public from harm.

Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your data is transferred and becomes subject to a different Privacy Policy.

4. Data Security

We take the security of your data seriously. We implement appropriate administrative, technical, and physical safeguards designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location and applicable laws (such as GDPR in the EU, CCPA in California, etc.), you may have some or all of the following rights regarding your personal data:

• The right to access the personal data we hold about you.
• The right to correct inaccurate or incomplete personal data.
• The right to request deletion of your personal data.
• The right to restrict or object to our processing of your personal data.
• The right to receive a copy of your data (data portability).

To exercise these rights, please contact us using the contact information provided at the end of this policy. We may need to verify your identity before responding to your request.

6. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children under 13 without verification of parental consent, we will take steps to remove that information from our servers.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be effective when we post the revised Privacy Policy on this page. We will update the "Last Updated" date at the top of this policy and may notify you via in-App notification. We encourage you to review this Privacy Policy periodically for any changes.